What are the different modes of payment?

You may use credit or debit cards, Internet Banking to make your purchase.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India

Do you collect and store my credit or debit card data? Is it safe to use my credit or debit card?

No, we do not have access to your credit or debit card number or other data at any time. You will type your credit or debit card number directly on the payment gateway or your banks website. We currently use Tech Process payment Gateway.

Tech Process uses very secure and safe payment gateways to process your transaction. For more information, please visit their website: Website link: http://www.techprocess.co.in/

How do I check the current status of my orders?

We will update you through email on the status of the orders. If you want to know the status of the order at any time, you can send email to sspathipagam@gmail.com providing details of the order number and order date.

When and how can I cancel an order?

The cancellation should be sent with in 24 hours of placing the order. Once the order has been shipped, it will not be possible to cancel it. To cancel the order with in 24 Hrs, please send mail to sspathipagam@gmail.com with your order details.

How can I cancel specific items in my order?

You may cancel some of the items in an order before we ship the order. Once the order has been shipped, it will not be possible to cancel any items in the order. To cancel some items, please send email to sspathipagam@gmail.com with your order details and the details of the items to be cancelled.

How long will it take to process my cancellation request?

It will take 2-5 working days to process your cancellation request.

What are the modes of refund available after cancellation?

We will refund the payment to you through the same mode in which you had made the payment. If you had made the payment, online, we will refund the payment to your credit or debit card.

What are the delivery charges?

The delivery charges for each order will be shown to you while you order through our site and the same will be mentioned in the invoice too. There will not be any additional / hidden shipping charges apart from the charges shown in the invoice.

What is the estimated delivery time?

The delivery time depends on the recipients address and the mode of shipment. Please send email to sspathipagam@gmail.com to know about the approximate time of delivery for a particular order with the order details.

What is the general return policy?

If the books are received by the customer in a damaged condition and if it is reported to us within 3 days of the receipt of the shipment by the customer, we will take back the books and replace them.

If the books returned are out of stock, we will refund the money for the returned books.

Will the price of the item shown in the website change?

No, Unless until if we add any offer to it.

If the book ordered by me is out of stock, what will happen?

We will inform you about it and cancel the order. We will refund your payment too.

If my order is partially out of stock, what will happen?

We will cancel the out of stock books and refund appropriately (including the shipping charges if any) and inform you.